Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Refund/Return Policy:First, we would like to state that the Summit Measurement return policies have been designed to be as hassle- free and fair as possible. We want you to be completely satisfied with your purchase, but we also understand that sometimes an item needs to be returned or exchanged. The following policies are in place to allow for a fair and timely return whenever appropriate.
How to Return an Item
Returns can only be accepted with authorization, so please fill out the RMA request form at the bottom left of our website to request a Return Authorization Number. This RMA number must be attached to the returned package, or it may be returned to you. *Most manufacturers will not accept returns unless they are shipped in the original packaging with all packing material, manuals and accessories.
Inside the first 14 days, there are two types of returns that we allow. They are handled differently, so please read the following carefully to make sure your return is processed accordingly.
DEFECTIVE ITEMS - This is a return for refund or exchange when an item is determined to be defective, damaged upon arrival, or for some other reason, qualifies as defective. In this case, you are refunded all expenses associated with the purchase of the item, or we will exchange for a new non-defective item at no expense to you. If an item arrives damaged to you, we must be notified inside 5 days of receipt of the shipment, so we may process a claim with the shipping companies. NON-DEFECTIVE ITEMS - This is a return of an item through no fault of the product. If you changed your mind, or ordered the wrong item, your order is subject to a restocking fee of 25%. If your order qualified for a free shipping promotion, the cost of the original shipping will be deducted from the refund. Items must be returned to us in new, unaltered condition (without showing signs of wear or damage, scratches, marks, missing parts or accessories). The cost of shipping the product back to us in this case, is always the responsibility of the customer.
After 14 days, purchases made from Summit Measurement are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer's Warranty and in most cases, this lasts for 12 months from date of invoice. Products are repaired or replaced if the item does not work as it should, unless damaged by customer. If the item is not determined to be defective, some manufacturers may charge an evaluation/repair fee. Return shipping of warranty items is the responsibility of the customer. If the item is found defective, the shipping expense will be reimbursed. If you have any questions about our return policy, please contact our customer service team at 855-972-2537, and we will help you figure everything out.
All refunds are contingent upon product inspection and testing once they are sent back. We must determine cause of issues whenever possible to be able to know how we are to resolve the problem. Manufacturer warranty coverage is not valid outside of the continental USA. All sales outside of the USA and Canada are FINAL (No refunds, returns or exchanges). We need the items to be returned to us in all of the original packaging. If the product comes back to us without all packing materials, manuals, and adapters, we reserve the right to deny the return, or charge a restocking fee that covers the cost of replacing these items. If the item appears to be damaged by the shipping company and is noticed at time of delivery, a customer should not accept the shipment, and we will simply arrange to ship another item after refusal. There are certain things never covered by manufacturer warranties, mainly water damage, customer damage (such as dropping them), and battery life. Custom and special orders cannot be returned. All returns/replacements will be shipped via UPS Ground. Faster shipping is available at customer's expense.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Summit Measurement, LLC. The collective work includes works that are licensed to Summit Measurement, LLC. Copyright 2011, Summit Measurement, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Summit Measurement, LLC or purchasing Summit Measurement, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Summit Measurement, LLC or to purchase Summit Measurement, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Summit Measurement, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Summit Measurement, LLC used in the site are trademarks or registered trademarks of Summit Measurement, LLC
We warrant our products to be free from defects in material and workmanship for a period of one (1) year from date of shipment. This warranty applies to all standard scales and balances. It does not include accessories or any products that are specifically advertised as having no warranty or a limited warranty. Any product under this standard warranty found to be defective within this time period may be returned to us, only with prior authorization to return, and freight prepaid, for repair or replacement (at our discretion). Rechargeable batteries are not included in this warranty.
Our liability under this warranty is limited to the repair or replacement of the defective product and in no event shall Company be liable for consequential or indirect damages to goods, property, equipment or personnel. We shall also not be liable for damages to equipment or for personal injury caused by misuse, overload, accidental damage, alteration, improper installation,combining parts from different manufacturers, or unauthorized opening of the equipment. Under no circumstances will we be responsible for any indirect or consequential damages due to errors in weighing or failure of our product to perform properly.
LEGAL DISCLAIMER NOTICE
Specifications of the products displayed herein are subject to change without notice. Company or anyone on its behalf, assumes no responsibility or liability for any errors or inaccuracies. Information contained herein is intended to provide a product description only. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in our terms and conditions of sale for such products, we assume no liability whatsoever, and disclaim any express or implied warranty, relating to sale and/or use of our products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright, or other intellectual property right. The products shown herein are not designed for use in medical, life-saving, or life-sustaining applications. Customers using or selling these products for use in such applications do so at their own risk and agree to fully indemnify us for any damages resulting from such improper use or sale. Risk of loss of the products shall pass to the buyer when the products are tendered by us for shipment to the buyer.
THIS WARRANTY CONSTITUTES OUR EXCLUSIVE WARRANTY. THERE ARE NO
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.